Problem: Launching the Browser Shows RBox Tab in a Stuck State

Symptoms

• When you launch RBox, it logs in but then goes into a stuck state – the opening page appears blank with only the Menu bar visible at the top.
  
  
• When you launch RBox by clicking the RBox shortcut on your desktop, it launches 2 tabs of RBox in the Chrome browser window. Both of them remain in stuck state.
  
  
• Pointing to the Menu bar items does not show the menu options.
  
  
• In the Notification Area on the top right-hand corner, the message ‘Fetching data’ is displayed.

Version
RBox Wx and higher.

Operating System Platform
All supported OS platforms.

Status
Resolved

Possible Causes & Solutions

• Cause: Chrome browser is set to remember the last page you opened in a previous session and to open it automatically whenever you launch the browser.
  
  Solution: Change the browser settings to always launch a blank page when the browser is launched. Follow these steps to do this:
  
  
  1. In Chrome browser click on the ‘Settings’ icon in the top right-hand corner and select the ‘More Settings’ option as shown below:
     
     
     
     
  2. In the page that comes up, click the option “Manage on startup pages” from the ‘On startup’ section as shown in screenshot below:
     
     
     
     
  3. In the ‘Manage on startup pages’ page, make sure the option ‘Open the New Tab page’ is selected as shown in the screenshot below:
     
     
     
     
  4. Close Chrome and then launch a fresh Chrome window and login to RBox.

More Information
If the option ‘Continue where you left off’ is enabled in Chrome browser, RBox may not function properly and go into a stuck/hanging state. This is because this option causes Chrome to resume an earlier session of Chrome which will not have the proper state for RBox to function correctly.

You then need to perform the actions listed in the Causes & Solutions section above to fix the problem.

Related Resources