Problem: Resume transfer from Outlook appears to be stuck

Symptoms

• The PSAN Outlook Addin bar status area keeps showing “Importing messages…” or “Extracting...” continuously but the pending messages in the RBox folder do not get processed.  

Version
RBox Wx and higher.  

Operating System Platform
All supported OS platforms.  

Status
Resolved  

Possible Causes & Solutions

• Cause 1: There are a large number of messages pending to be processed for the email account in the internal message store of RBox.
  
  Solution: Check the number of pending messages in the internal RBox message store and clear the pending message list, if required. In case the messages in the pending list are not getting reduced it may indicate that a problem message is causing the processing to remain stuck. In this case you may need to clear the list of pending messages. Please refer to the document Clearing Pending Email Messages From RBox Message Store to learn how to do this. 

More Information
Sometimes, when there is a large backlog of messages to be processed, the resume transfer from MS Outlook may seem to be stuck as the status message in the Addin bar may keep showing “Busy”.

In such situations you need to perform the actions listed for specific scenarios in the Causes & Solutions section above to resolve the problem. 

Related Resources