- After the import process is completed and the re-coloured text has gone away, you’re still not able to see the imported candidates in the ‘Candidates->Added/Refreshed’ view.
RBox Wx and higher.
Operating System Platform
All supported OS platforms.
Possible Causes & Solutions
- Cause 1: The resume files are not getting parsed due to issues with the file format, special characters in the content, corruption in the file etc.
Solution: Please refer to the document Adding Resumes Not Getting Parsed by RBox to learn how to import such resume files into RBox.
RBox may not able to parse the resume content from some resume files due to issues with the file format, special characters in the content, corruption in the file etc.
In such situations you need to perform the actions listed for specific scenarios in the Causes & Solutions section above to resolve the problem.